E00004 - Director of Operations in Devon, PA at Recovery Centers of America

Date Posted: 5/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    235 West Lancaster Avenue
    Devon, PA
  • Job Type:
    Health Care
  • Experience:
    Not Specified
  • Date Posted:
    5/30/2018

Job Description

Position Overview: The Director of Operations is responsible for oversight of Facility Services and also provides crisis management, interprets policy, makes timely decisions that directly impact patient care, ensures timely and effective communication and collaboration among departments, and provides additional operational oversight throughout the Facility. The individual in this role will have the authority to act on behalf of the CEO. 


Specific Responsibilities:
* Oversees Facility Services including maintenance, dietary, driver, security, and housekeeping functions.
* Demonstrates judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the facility.
* Intervenes in situations involving patients, visitors, hospital staff and other external customers in the absence of the CEO.
* Ensures that required space, equipment, supplies and support systems are available to ensure effective functioning of all departments.
* Gathers adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
* Represents the facility at conferences and other external events on behalf of the CEO. 


Education and Experience:
* Bachelor's degree required in a business related field.
* Five years operations experience preferably gained within a healthcare environment.
* A customer-focused view as it relates to operational issues
* Exceptional ethical and moral values.
* Strong communication and influence skills. The ability to inspire confidence and work successfully with varied audiences. The ideal candidate will be a good presenter who can serve as an ambassador for the facility. 


Competencies:
* Leads and Engages Staff: Articulates a vision that inspires others. Attracts, develops and retains talent.
* Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
* Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
* Problem Solving: Identifies problems and involves others in seeking solutions. 


Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate. 


Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. 


Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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